Frequently asked questions

We have prepared a list of answers to the frequently asked questions for you, which will make shopping on our website easier for you. In case you did not find the answer to your question, don't hesitate to send it to us.

You can order a fabric sample using the add to cart button of the swatch found under each product.

The sample costs between €0.30 and delivery.

If you did not receive a confirmation e-mail and you did not find it in the spam, contact us by e-mail info@takoy.com. We will solve the problem together.

For each of our products it's possible to set the NOTIFY ME function by entering your e-mail address. After adding the fabric to the stock, an e-mail will be sent to you automatically.

The minimum lenght is 0.2 m. For goods offered in pieces, it is 1 piece. You can either write a specific quantity in the field (it is necessary to use a dot, eg. 1.5) or click on the +/- buttons.

After sending out your order from our warehouse, you will receive an e-mail with all the information including the tracking number of the package of the given carrier. Thanks to the number you will be able to find out exactly where your order is located.

We usually send invoices automatically by e-mail after sending the order. In case you did not receive the invoice and you did not find it in the spam, write us an e-mail to info@takoy.com and we will send you the invoice again.

Each colour and shade of the fabric can be displayed differently on different monitors and screens, depending on the calibration of the monitor. Therefore, if you need to see the real shade of the fabric in advance, order a sample of the fabric using a note function when ordering, or by e-mail.

You do not need to register to create an order. However, as a logged-in customer, you can complete your order by 70% faster, because you don't need to enter an address or your contact information every time. You can also check the order status and see your order history in your account.

The minimum order value is €10 (excluding postage).

The minimum order value does not apply if the order is combined or if separate samples are purchased.

In the rare case of a claim, send us a short description of the problem along with 2 - 3 photos capturing the defect to the e-mail address info@takoy.com. Subsequently, we will contact you with the proposed solution. The claimed goods must be uncut, mechanically undamaged and unwashed.

Goods purchased on website Takoy.com can be returned without giving a reason within 14 days after receiving (in case of individuals).

Pack fabrics you want to return and send them to the postal address GOTANA s.r.o., Duklianska 1379/19, 085 01 Bardejov, SLOVAKIA.

We can accept goods only in undamaged and unused condition, unwashed and uncut.

We will contact you with a refund procedure after receiving the goods.

The fabrics from the OSKAR collection are stronger and thicker, so they hold their shape better. They are therefore suitable, for example, for tracksuit dresses with puff sleeves. When looking for an appropriate cuffing colour for a french terry fabric from the OSKAR collection, always check whether the cuffing is from the OSKAR collection and continue searching by colour number to ensure that you find the same shade.

Main features of the OSKAR collection:
- French Terry OSKAR: 170 cm wide, composition is 95% cotton and 5% elastane.
- Jersey OSKAR: 165 cm wide, composition is 93 % cotton and 7% elastane.

The Milano collection, on the other hand, is softer and more elastic. You will appreciate its softness when sewing underwear or undershirts, for example. When combining the colour of different materials from the Milano line, follow the color name - you will always find the right shade. The materials, however, must be from the Milano collection
In contrast to the OSKAR series, this collection contains designer fabrics.

Main features of the Milano collection::
- French terry Milano: 150 cm wide, composition is 95% cotton and 5% elastane.
- Jersey Milano: 150 cm wide, composition is 95 % cotton and 5% elastane.

The symbol № represents the international designation of a number, so this symbol is used instead of the inscription "number". 
With the help of these number designations you can find the exact colour shade between the different materials of the Oskar collection. Following this number ensures that fabrics with the same colour designation will come to you in the same colour.